Communities Behind the Firewall

Last July, I spoke at the inaugural Ignite/LA on the use of virtual communities to enable strategic knowledge sharing across the enterprise. It took a while, but the video is now online.

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The Ignite format uses 20 slides which auto-advance every 15 seconds making the presentation length a total of five minutes. The next Ignite/LA will be held on Monday, June 7th in Santa Monica. You can now register online.

What is… Flavors.me?

Anyone who’s been paying attention has seen the dearth of writing going on here lately. I’ve been experimenting with lifestream focused themes that let me feed the beast that is this blog in an automated, sound bite fashion using feeds from the various services I use on a regular basis; Last.fm, Facebook, Twitter, Foursquare, Netflix, YouTube, etc..

And the lifestream is precisely where Flavors.me excels. As they describe themselves, “Flavors.me allows anyone to create an elegant website using personal content from around the internet.”

I read (briefly) about Flavors.me in one of the feeds that I scan, but when I saw Bryan Harney tweeted about Flavor.me, I decided to check it out.

The service very simply and elegantly does what it sets out to do — creating a portal to your presence on various social networks. You can upload a background, tweak the colors and fonts and configure which services you want to connect to and share. There’s no direct interactivity, but in my view, that’s a good thing. If someone wants to comment on your Flickr photostream or retweet that clever quote, they can click through to the source service and do it there.

The best way to “get” Flavors.me is to poke around and try it, but if you’re timid about sharing, Flavors.me creator Jack Zerby has posted a terrific video overview.

Now go check out my Flavors.me site, and then give it a try!

What the F**K is Social Media?

Social media has transformed our world. Facebook, Twitter, blogs, wikis, YouTube — all emphasize the power of participation. Today the web is all about community; people gathering, sharing and collaborating with others who share their interests.

If your business, web site or service is not leveraging social media, you are missing out on a huge opportunity to extend your reach. But what exactly is social media, and what can it do for you from a business perspective? The following slide show provides a clear, well-defined explanation.

Is your company using social media? How? Or why not?

What is Ignite?

As explained on the Ignite site:

Ignite was started in Seattle in 2006 by Brady Forrest and Bre Pettis. Since then 100s of 5 minute talks have been given across the world. There are thriving Ignite communities in Seattle, Portland, Paris, and NYC.

Scott Berkun provides a terrific overview of what Ignite is and why you should give it a try, and it’s in Ignite format (of course).

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Since I first learned about Ignite, I’ve been itching to give the format a try. Most of the presentations I’ve given in the past at conferences have been 30-60 minutes in length. The idea of using just five minutes to get your point across in a compelling way is exciting.

Ignite has finally come to Los Angeles with help from geek dinner, and I’m going to be one of 13 people standing up and presenting at the inaugural Ignite LA event. I’ll be speaking on something that I’m passionate about–nurturing virtual communities behind the enterprise firewall. Sexy, if you’re a social media geek in an enterprise world.

If you are in the Los Angeles area and want to drop in to check it out, you can RSVP here. Admission is free, and there will be booze and food available. Drink up. I’m much more entertaining after you’ve had a few cold ones.

Pinging your network

 

I got hooked on the concept of Twitter when it took off at SXSW 2007. I don’t often have time to write an essay, but I can generally manage 140 characters. Over time, I’ve tried and tested a number of Twitter-like micro-blogging networks. Jaiku, Plurk, FriendFeed. And social networks like LinkedIn and Facebook allow a similar status update. 

Ping.fm on the iPhoneI like to test a lot of different things, and some contacts use one network or another. I don’t have the time or energy to bother with the care and feeding of all of these networks. 

Enter Ping.fm. The name pretty much describes the service, allowing you toping your various networks all from one place. Once you gone through and configured your networks, you can enter your update from the web, from a mobile phone or iPhone, or using your favorite instant messenger.

Ping.fm automatically converts URLs to shortcuts. You can post links to Delicious. And you can keep all your various networks up to date. 

There is even a custom URL option that will let you use Ping.fm to post a new blog entry on your self-hosted WordPress blog (with this plug-in). 

It’s still a young web company, and Ping.fm is still in beta. Fortunately for you, it’s a pretty stable product and as of September, the beta is now open. Check it out.

What is Office 2.0?

This week, I’ll be attending the Office 2.0 conference in San Francisco. Most of my colleagues and friends gave me quizzical looks when I told them about the conference, wondering why on earth I’d want to go to a conference about Microsoft Office. Office 2.0 may be about a lot of things, but it’s most certainly not about a certain well-known suite of programs from a company in Redmond.

So what is Office 2.0?

For starters, it’s the name of the conference described on the web site as “…a collective experiment organized every year in San Francisco, CA and aimed at discovering the future of online productivity & collaboration. It is a unique gathering of visionaries, thought leaders, and customers using innovative online services for getting things done at the office, at home, and on the go.”

Wikipedia describes Office 2.0 as “…a marketing neologism representing the concepts of office productivity applications as published applications rather than stand-alone programs. The term leverages the Web 2.0 concept to conjure imagery of collaborative, community based and centralised effort rather than the more traditional application running on a platform locally.”

So just as Web 2.0 embraces the community and user-generated content, Office 2.0 explores new ways of working in a primarily online, collaborative environment.

I’ve seen firsthand success with collaborative online communities, particularly with the online, community-centric approach Fluor has taken with knowledge management. Distributed ownership, administration and accountability, coupled with a culture that encourages every voice to be heard has proven to be not only extremely effective, but essential to success.

In the spirit of “eating your own dogfood” the conference is paperless. Instead, each participant is given an HP 2133 Mini-Note running Linux, with wireless access to all of the tools necessary during the conference: Google Apps for email and calendaring; ClearSpace for discussions, blogging and publishing; Zoho for presentations and so on. On Wednesday, we will split into teams and respond to a simulated enterprise crisis in which we’ll put all these tools to work to solve the problem.

I’m looking forward to meeting others who are applying these concepts to support their business strategy, and learning innovative ways to stimulate similar success throughout the enterprise.

The Challenge

Probably the largest challenge to Office 2.0 is breaking down the barriers put up by IT Czars and establishing trusted, reliable ways to work outside the firewall and in the cloud. Most enterprises are leery, and rightly so, of putting their eggs in someone else’s basket. It will be interesting to see how other companies are tackling this issue.

Check back here and via Twitter, and I will keep you posted throughout the week from Office 2.0.

WordPress 2.5 is ready to roll!

The good folks at WordPress have officially released WordPress 2.5. It comes with a long list of nice enhancements, including a completely redesigned administration console that looks and feels great. I upgraded this blog in exactly five minutes, including the time required to upload the new files and upgrade the database. It worked like a charm.

One of the things I like best so far is the ability to auto-update plug-ins via FTP. It worked perfectly, and simplifies the process tremendously.

So far, the only plug-in that I’m not able to get running with 2.5 is also unfortunately one of my favorites: Ankur Kathari’s Gregarious social bookmarking plug-in. Everything else has worked like a charm!

Already running an older version of WordPress? Here are the famous three-step upgrade instructions.

IM + Facebook + Email = Digsby

Digsby is a new multi-network IM (AIM, ICQ, WLM, Jabber, GTalk, Yahoo) that also integrates your email and social network accounts on Facebook and Myspace. It’s in private beta, but this site has screenshots, initial impressions, and invites.

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Does Social Software Have Fangs?

For those of us for those of us comfortable with blogs, wikis and forums, the collaborative benefits of social software are clear. Why then do most businesses still rely on email more than anything? Social software expert Suw Charman has presented her views on why corporate adoption rates for social software tools still lag behind email in this great presentation.

http://video.google.com/videoplay?docid=5259885968345773781

Stephanie Booth has summarized the salient points on what keeps people from diving into the social software pool:

Low-level fear of social humiliation. How are they going to come across to their peers and bosses? Fear of making mistake. People don’t realise they’re afraid, they just feel a bit uncomfortable talking /publicly/ to their collegues. E-mail is different because it feels private, it’s 1-1 communication. You’re not exposing yourself as much. People become “shy” when you give them a very public place to work.

Also, some people aren’t comfortable in writing. Some are better talkers than writers, and are not comfortable writing in a semi-formal environment. E-mail is more informal. Blogs and wikis are perceived as requiring a higher level of writing skill. Again, people don’t admit to this.

This doesn’t happen in very open organisations, but often if permission isn’t explicitly given to use such tools, that will really get in the way. “Blogs as diaries”, etc — psychological mismatch. What the boss /thinks/ blogs are, and what they are used for in business.

Trust in the tool. “So you mean anybody can change my stuff?” for wikis. “Can I stop them?” Not comfortable trusting the content placed in such tools, and the tools themselves. “What if the tool loses everything?”

Will the tool still be around in one or two years? If we pour our data into this wiki, am I going to just lose everything if management pulls it down?

Many people just don’t see the point. See social software as something they need to do /in addition/ to what they’re already doing. Parallel with KM disasters.

As you can see, implementing a new work process is less about “the tool” (easy, free) and more about changing the culture of the organization. What’s the key to success? There is no single recipe for all organizations, but one of the most useful approaches is to make sure the leaders use these technologies themselves. People pay attention to what their leaders do. Of course, this implies that your organization has leaders, and not just managers.

Thanks to Amit Agarwal at Digital Inspirations for the tip on Suw’s presentation.

Dynamic view of AIM chat connections in Google Earth

AIM Chat Connections on Google EarthThe AOL Instant Messenger developers have had some fun with the AIM API, creating a network link for Google Earth that shows live AIM chat activity. It’s interesting to see where the AIM users are, and who they are chatting with.

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