web 2.0, design & community
As a rule, a website should be self-explanatory; no help required. However there are cases where your customers (I prefer that to “users”) will need your help. Introducing new concepts; changing the interaction; and explaining a complex system are all opportunities to either serve your customer or leave them hanging. In these cases, help should [...]
A few days ago, the WordPress blog unveiled the visual design of the upcoming WordPress 2.7 expected to be released in a few weeks. While this won’t offer dramatic changes to readers of this or any other WordPress-powered blog, it offers some really nice improvements for those of us who publish a blog. Here’s a preview [...]
I was reading an interesting story about how Netflix (one of my favorite services) is going to start downloading rentals directly to set-top devices hooked to your TV. Great idea, but what really caught my eye was the quote from Reed Hastings, Netflix CEO and founder: “It (the set-top device) is going to be very slick [...]
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